Ordering: You can choose to place your order via our Online Shopping cart or you can email or call us and deal directly person to person. If you would like a demonstration of any of our products please feel free to contact us to arrange a suitable time. You are welcome to contact us between 9am - 9pm Australian Eastern Standard Time 7 days per week.
Stock: Mostly we deliver from stock on hand, however, in the event we need to order a product in for you we will give you an indication of the delay involved. If the item you wish to order is a "Special Order" (one that we do not usually keep in stock) we will require a 50% deposit with your initial order. It is our intention to supply your order within the estimated dates specified. Occasionally due to manufacturing, transport problems or other, delays, supply issues may occur. Whilst every effort will be made to ensure the estimated dates are met they do not form a fixed term of the contract of sale. We will endeavor to minimize any inconvenience should this happen and appreciate your patience.
Shipping: We can ship anywhere via all the regular carriers and have special rates with some. We will quote you on the shipping costs at the time of placing your order if the item does not fall within our regular guidelines. Sometimes the cost is surprisingly low. We try to get you the best deal.
Payment: Payment can be made by Cheque, EFT, Credit Card or PayPal.
Refund and Cancellation Policy: We offer all the knowledge and service that we can to help you choose carefully, however, cancellations or returns of orders due to a change of mind will attract an administration fee equal to 15% of the order value. In the case of "Special Orders" this is 50% of the value of the order to cover restocking and administration expenses should you wish to receive a refund of the purchase price. "Special Orders" are those which we have imported specifically to fill your order.
Puremusicgroup does not offer a "cooling off" period on orders, however, if your order has not yet been shipped and you wish to swap it for another item that we stock please contact us as soon as possible and we will do our best to arrange this for you if possible.
Goods sold subject to a "trial or audition" are subject to a 7 day period unless otherwise agreed. The goods are supplied for the customer's own personal use and the sale will be considered final unless the customer contacts us within the 7 day period and indicates his/her intention to return the goods. The goods must be used by the customer in a normal domestic setting and not be modified or tampered with in any way.
Exchanges and full refunds can be provided as per the statutory conditions of sale prescribed by the Trade Practices Act 1974 and corresponding State Fair Trading legislations in the case that the item is faulty, not fit for purpose or is different to the description or sample. See Warranty section below for more information. We want you to be happy with your purchase so do not hesitate to contact us if you are not 100% satisfied and we will help you to find a solution.
Conditions of Sale: All stock sold for domestic use only unless written specification is provided. Risk of these goods pass to the purchaser on possession. Title of items pass to the purchaser only upon receipt of full cleared payment.
Pricing Policy: Most audio products imported into Australia cost more than overseas. Puremusicgroup offers "Parity Pricing" for may of the products we sell. This means that you pay the same price for the item as the retail price in the country of origin plus a small premium to cover transport and shipping. You receive full local warranty and support.
Warranty: In addition to the rights guaranteed by the relevant State and Federal laws, in particular the Trade Practices Act 1974 and corresponding State Fair Trading legislation Puremusicgroup guarantees to the original purchaser to make good either by repair or replacement any defect caused by faulty parts or workmanship covered by the manufacturers guarantee or warranty (please refer to manufacturer's warranty card, booklet or tag).
This is effective from the purchase date and upon presentation of original documentation i.e. receipts or tax invoice. This guarantee or warranty is provided if such defect is not the result of abuse, commercial use, or is the natural characteristic of the part used in manufacturing. The equipment /components must be cared for in accordance with the care instructions provided by the manufacturer and the Product Care recommendations on our website.
Guarantee or warranty is not transferrable. In most cases warranty claims will require inspection by our representative. Contact our Melbourne Head Office to arrange this inspection. Transport, service and handling fees are the responsibility of the purchaser to and from our service point.
Pure Music Group advises customers to thoroughly read and understand both the care conditions provided by the manufacturer in your product packaging and the recommendations on our Product Care page. Incorrect care or misuse can void your manufacturers warranty. It is the customers responsibility to use and care for their products as recommended.
Valve Amplifier Warranty Details: Valve amplifiers are covered by a 2 year parts and labour warranty. The valves however have a shorter lifespan, and therefore a 3 month warranty. When valves fail it can sometimes cause some other components to fail such as a capacitor or resistor. These are not high value items and we do not charge for them, however we do charge for labour in effecting the repair out of warranty. Contact us for further details regarding Valve Amplifier service and warranties.